Services
Customer service
SHENCHONG USES INDUSTRY-LEADING AFTER-SALES PROCESS MANAGEMENT TO PROVIDE FAST AND EFFICIENT SERVICE TO CUSTOMERS AROUND THE WORLD.
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5.0
4.7/5
Based on 300 reviews
4.8
80 reviews
4.7
78 reviews
4.6
56 reviews
4.7
64 reviews
For Southeast Asian countries and regions close to China, we provide free door-to-door service.
All on-site services are free and we offer the timeliest technical support! For example: installation and debugging, technical training, replacement of accessories and after-sales maintenance, etc.
We will send a professional team of machine engineers to provide one-on-one service and face-to-face guidance for you.
Don’t worry about the use and repair of your machine! During the warranty period, all on-site services are free for customers near us! No airfare and labor costs!
All on-site services are free and we offer the timeliest technical support! For example: installation and debugging, technical training, replacement of accessories and after-sales maintenance, etc.
We will send a professional team of machine engineers to provide one-on-one service and face-to-face guidance for you.
Don’t worry about the use and repair of your machine! During the warranty period, all on-site services are free for customers near us! No airfare and labor costs!
DO YOU NEED ON-SITE INSTALLATION AND REPAIR SERVICES?
Contact us to learn more.
SHENCHONG has established a perfect pre-sale, in-sale, and after-sale service system for our full series of sheet metal processing machinery products. The machine tools are exported to more than 50 countries and regions around the world. We have more than 20 distributors and dealer agencies.
In many countries and regions, we have offices and external technicians, such as Peru, Egypt, Poland, Norway, Saudi Arabia, etc. Don’t be afraid of the language barrier, time difference, or distance problems. Local technicians will provide you with the most authoritative technical support.
Covering the world’s after-sales service network in partnership with more than 20 foreign maintenance service organizations, customers can enjoy timely and high-quality service.
In many countries and regions, we have offices and external technicians, such as Peru, Egypt, Poland, Norway, Saudi Arabia, etc. Don’t be afraid of the language barrier, time difference, or distance problems. Local technicians will provide you with the most authoritative technical support.
Covering the world’s after-sales service network in partnership with more than 20 foreign maintenance service organizations, customers can enjoy timely and high-quality service.
HOW MANY DISTRIBUTORS AND DEALER AGENCIES DO WE HAVE?
Contact us to learn more.
For European and American countries and remote areas, we offer timely remote guidance service and network diagnosis systems. As long as you communicate effectively with our sales team, send pictures and videos of equipment problems, our technology team can find an answer for you! State-of-the-art network diagnosis systems are built-in to our products to ensure that customers get the fastest technical support!
Please don’t worry! Any problem can be communicated to us via video call, which is just as fast and effective as on-site service.
Please don’t worry! Any problem can be communicated to us via video call, which is just as fast and effective as on-site service.
DO YOU NEED REMOTE GUIDANCE?
Contact us to learn more.